Refund policy

Return and Refund Policy

We offer a 30-day return period.

You may request a return within 30 days of receiving your order by contacting us at info@trypreserve.com.

To help us process your request, please provide your name, order number, email address used for the purchase, and the reason for the return.

Return Eligibility

Returned products should be in the condition in which they were received whenever reasonably possible.

For health, safety, and hygiene reasons, certain opened, used, damaged, or tampered products may not qualify for return unless the product arrived damaged, defective, or incorrect.

Please contact us before sending any product back. Returns sent without first contacting our support team may delay processing.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@trypreserve.com.

Include your order number and photos of the item and packaging when applicable so we can review the issue.

Refunds

Once an approved return is received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or card provider to post the refund after it has been processed.

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a damaged product, or an incorrect shipment.

Questions

For questions regarding returns or refunds, contact:

info@trypreserve.com