Customer Dispute Resolution

We want every customer issue handled quickly and fairly.

If you have a problem with an order, charge, delivery, return, refund, or product purchase, please contact us directly so we can review the issue and work toward a resolution.

How to Contact Us

Email: info@specialwater.com

Please include:

• Your full name

• Order number

• Email used for the order

• A brief description of the issue

• Any relevant photos or screenshots

Response Time

We aim to respond to customer support and dispute-related inquiries within 1–2 business days.

Order and Delivery Issues

If your order is delayed, missing, damaged, or incorrect, contact us so we can review the shipment and determine the appropriate resolution.

Depending on the situation, available resolutions may include:

• Replacement

• Refund

• Store credit

• Additional shipping support

Returns and Refunds

Return and refund requests are reviewed according to our posted Return & Refund Policy.

Billing or Charge Concerns

If you do not recognize a charge, believe you were billed incorrectly, or have another payment-related concern, contact us immediately at info@specialwater.com.

We will review the available order and payment information and work with you to resolve the issue as quickly as possible.

Unresolved Issues

If you believe your issue has not been resolved after contacting our support team, reply to the existing support conversation and request further review.

We will make a reasonable effort to resolve legitimate customer concerns fairly and in accordance with our posted policies.